Shipping policy

At Pale & Ground, we want your experience to feel simple from the moment you place your order to the moment your artwork arrives. All our pieces are made to order, carefully produced, and shipped directly to you.

Shipping Destinations

We currently offer shipping to the United States and Canada.

Shipping Costs

Shipping is included in the product price for orders delivered to the United States and Canada. The price you see on our website includes shipping, so there are no additional shipping charges at checkout for eligible deliveries.

Any applicable taxes, duties, or import fees are handled according to the rules of your delivery destination and may be charged separately where required.

Production and Delivery Times

Each Pale & Ground piece is made to order. Please allow time for production before your artwork is dispatched.

Estimated delivery times may vary depending on the product, destination, and local delivery conditions. Your order confirmation and shipping notification will provide the available tracking information once your order has been dispatched.

Please note that delivery estimates are not guarantees. Delays may occasionally occur due to carrier operations, customs processing, severe weather, or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking details when tracking is available. You can use these details to follow your delivery.

Please allow some time for tracking information to become active after dispatch.

Customs, Duties and Taxes

Orders shipped to the United States or Canada may be subject to import duties, taxes, or other fees depending on applicable regulations and the destination.

Where such charges apply and are not collected at checkout, they are the responsibility of the customer. We recommend checking your local import requirements if you are unsure whether additional charges may apply.

Incorrect Addresses

Please ensure your shipping address is accurate and complete when placing your order. If you notice an error, contact us as soon as possible at [your contact email].

As our products are made to order, we may be unable to change the delivery address once production or shipping has begun.

Pale & Ground cannot guarantee delivery to an incorrect or incomplete address provided at checkout.

Delayed, Lost or Damaged Orders

If your order has not arrived within the expected delivery window, or arrives damaged, please contact us at [your contact email] and include your order number and any relevant photos.

We will review the situation and work with our fulfilment and shipping partners to help resolve the issue.